This policy explains how refunds work for Finance1 Premium subscriptions. It applies to purchases made through our website. Purchases made through the Apple App Store or Google Play are governed by those stores' refund policies.
1. General Policy
Finance1 Premium subscriptions are generally non-refundable once activated, unless a refund is required by applicable law. This includes partial periods after a renewal.
2. Cancellation of Future Renewals
You may cancel your subscription at any time from the Settings area of the app. Cancellation stops all future renewals. Your Premium access remains active for the remainder of the current billing period.
3. Duplicate Billing & Technical Errors
If you were charged twice for the same period, charged after cancelling, or experienced a technical error, please contact support. We will review your case and issue a refund where appropriate.
4. How to Request a Review
Email support@f1-sa.com from the address associated with your Finance1 account and include:
- The date and amount of the charge in question;
- The invoice or transaction ID (if available);
- A brief description of what happened.
We aim to respond within 5 business days.
5. Statutory Rights
Nothing in this policy limits any refund rights that are guaranteed to you by applicable consumer protection laws in your jurisdiction.
6. Contact
For all billing questions, email support@f1-sa.com.